Student Information

Complaint Form

About Our Complaint Form

Effective Date Jan 1, 2026

Our Complaint Form allows students and clients to formally raise concerns or feedback regarding any aspect of our training or administrative services. This ensures transparency and accountability within Australia Wide First Aid’s operations as a nationally recognised RTO.

We take all complaints seriously and follow a structured review process consistent with the Standards for Registered Training Organisations (RTOs) 2015. Each submission is reviewed promptly and handled confidentially, ensuring fair resolution for all parties involved.

This page provides a clear pathway for submitting your complaint and understanding how it will be managed. The downloadable Complaint Form includes full details on the procedures, timeframes, and escalation options available to learners and clients.

Download the Complaint Form

You can download a copy of our Complaint Form for your records. This file is provided in PDF format and contains the full, authoritative version of the document:

Download Complaint FormAccessible PDF – viewable on any device

View the Full Complaint Form

The complete version of our Complaint Form is provided below; you can view it online or download the PDF for your records.

More Student Information

If you’re lodging a complaint, you may also find the following documents relevant to appeals and student support.

For detailed guidance on student feedback and resolution procedures, visit the Student Information Hub.