PARTICIPANT DETAIL REQUIREMENTS (Pre-Course)

You must complete the Corporate Onsite Participant List to record & provide the below details of ALL students you anticipate to attend prior to the course. Required details are:

  • Full Legal Name (as per licence/passport/medicare)
  • USI Number
  • Date of Birth
  • Email address (this can be the company or point of contact email)
  • Contact Phone Number
  • Course Name (Eg. Provide First Aid or CPR)

Participant Lists MUST be emailed to sales@australiawidefirstaid.com.au ONE WEEK (1) prior to training & MUST be completed in full.
AWFA will not accept partially completed Participant Lists. AWFA retains the right to refuse course entry to all students not pre-registered to train, as per AWFA compliance requirements.

USI NUMBER
(No valid USI = No Certificate or Refund)

Providing a USI is now a mandatory Commonwealth Government Requirement.  All course participants are classed as ‘students’ & must now register for a Unique Student Identifier (USI) number.  You as the point of contact are required to provide this to AWFA prior to course commencement in the Participant List for all participants.  It is the responsibility of each course participant or their employer, to register and obtain their USI. It’s as easy & only takes a few minutes & employers can register on behalf of their staff, with the participant’s consent.  No statement of attainment can be issued without a valid USI.
Failure to provide AWFA without valid USI number prior to training will result in certificates not being issued & no refunds will be offered for training.
To create a USI or for further information please refer to www.usi.gov.au

STUDENT PRE-COURSE WORK

Provide First Aid & Emergency First Aid Participants: Required to complete pre-course quiz within 24 hrs prior to their course.
CPR Participants: No pre-course quiz required

All course participants will be sent a confirmation email which contains the pre-course quiz material & First Aid E-Manual once AWFA receives their details from the employer/ course Point of Contact from your company.

WHAT YOUR STAFF NEED TO BRING TO THE COURSE:

  1. USI Number
  2. Photo ID
  3. Pen – Black or Blue (No Gel pens or pencils)
  4. Notepad
  5. Clothing – Comfortable clothing suitable for practical floor demonstrations
  6. Covered shoes (no open toe-footwear)

* Participants are to arrive 15 minutes prior to Start Time.
*Participants who are more than 15 minutes late will not be allowed to attend the course & no refund will be given

ONSITE TRAINING OH&S REQUIREMENTS

AWFA can only provide training onsite if the below conditions are confirmed by customer prior to training.  Failure to provide the following conditions may result in course cancellation & additional charges may apply:

  • Reasonable size & quiet room/training space to accommodate number of participants, trainer & equipment
  • Adequate space for course practicals
  • If in warehouse, a separate room is required to avoid noise & distraction (training is not able to be undertaken on work sites/construction zones due to noise & other unsafe & unfavourable environmental factors)
  • Adequate ventilation (fans or air conditioners for summer & heaters for winter)
  • Carpeted floors or clean hard floors with matts available for course practicals
  • Clean toilet & amenities in working order
  • Adequate tables & chairs for course theory
  • Onsite Parking for trainer (or loading bay to drop off/load equipment)
  • Personal Protective Equipment (PPE) provided by customer (if applicable) e.g Steel toe boots, Hi-Vis vest or helmet
  • An emergency evacuation plan or procedure is required for the trainer to provide information to class members
  • Power Supply

PAYMENT TERMS & REFUND POLICY

  • Payment Terms (Non-Account Customers): Settlement of deposit invoice is the earlier of 7 days from date of invoice or day prior to course commencement date.
  • Failure to meet these payment terms will result in course cancellation or postponement, at the discretion of AWFA.
  • Payment Terms (Account Customers): Settlement of deposit invoice per AWFA’s trading terms.

Cancellations

  • Must be emailed to sales@australiawidefirstaid.com.au.
  • Notification received by AWFA less than 3 full business days prior to course commencement will incur a fee representing 40% of the deposit invoice amount.  The customer will only be refunded 60% of their deposit paid.
  • In the instance where a regional course or course with pre-paid travel expenses made by AWFA is cancelled, the customer will be charged in full for all costs incurred.  If a regional course is cancelled within 3 business days from the day of training, the customer will also be charged the cancellation fee of 40% of the deposit invoice paid.
  • Where course numbers fall below the minimum required participants, pricing will default to the corporate onsite minimum invoice charge.Deposit refunds will not be issued or transferable where final invoice does not exceed the minimum deposit amount.
  • AWFA will only refund to the credit card or account from which the deposit was made.

Course Rescheduling & Amendments:

  • Notification received by AWFA less than 3 full business days prior to course commencement will incur a fee if $100.  Course may not be rescheduled more than once. In this instance the customer can chose to cancel & forfeit their deposit or decide to reschedule with their preferred date previously provided in writing to AWFA.
  • Regional course or course with pre-paid travel expenses incurred by AWFA may not be rescheduled.

Additional Terms & Charges:

  • Latecomers: For students who arrive more than 15mins after course commencement, no refund or credit will be provided to customer.  The student will need to seek training at an alternate date at an AWFA venue for the full course amount.
  • Parking Fees: If paid parking is required by AWFA trainer for onsite training AWFA requires reimbursement for the full amount of parking charged to the trainer on the day.  This will be charged on the final invoice.
  • Travel Fees: AWFA offers free travel to workplaces within 50km (return trip) from AWFA CBD locations.  Any kilometers travelled outside of this free travel zone will be charged at a rate of $1 per kilometer & included on the final invoice.
  • Weekend Surcharge Fee: An additional fee of $200.00 will be charged for training conducted on either a weekend, Public Holiday or night shift.  This will be charged to the final invoice.
  • Split Course Fee: An additional $500.00 fee will be charged for all split courses.  A ‘spilt course’ is any course that runs over 2 separate days.
  • Regional Courses: The customer will be charged for all accommodation, travel (including excess baggage) & 10% service fee & will be included on the final invoice.
  • Certificates: Hard copy certificates are available for purchase for an additional fee of $9.90 inc GST (single certificate) or $5.50 inc GST for two (2) or more certificates.  This pricing includes registered post.

CERTIFICATES
Certificates will be issued once full payment has been made & all course participant details are verified & correct in our system.
No certificates can be released until these terms are met.

Payment Terms & Refund Policy

  • Payment Terms (Non-Account Customers): Settlement of deposit invoice is the earlier of 7 days from date of invoice or day prior to course commencement date.
  • Failure to meet these payment terms will result in course cancellation or postponement, at the discretion of AWFA.
  • Payment Terms (Account Customers): Settlement of deposit invoice per AWFA’s trading terms.

Cancellations

  • Must be emailed to sales@australiawidefirstaid.com.au.
  • Notification received by AWFA less than 3 full business days prior to course commencement will incur a fee representing 40% of the deposit invoice amount. The customer will only be refunded 60% of their deposit paid.
  • In the instance where a regional course or course with pre-paid travel expenses made by AWFA is cancelled, the customer will be charged in full for all costs incurred. If a regional course is cancelled within 3 business days from the day of training, the customer will also be charged the cancellation fee of 40% of the deposit invoice paid.
  • Where course numbers fall below the minimum required participants, pricing will default to the corporate onsite minimum invoice charge.
  • Deposit refunds will not be issued or transferable where final invoice does not exceed the minimum deposit amount.
  • AWFA will only refund to the credit card or account from which the deposit was made.

Course Rescheduling & Amendments:

  • Notification received by AWFA less than 3 full business days prior to course commencement will incur a fee if $100. Course may not be rescheduled more than once.
  • Regional course or course with pre-paid travel expenses incurred by AWFA may not be rescheduled.