Frequently Asked Questions

Question not here?

Give our National Operations Call Centre a call on: 1300 336 613

Monday – Friday: 8:00am – 5:30pm (EST)
Saturday: Closed
Sunday: Closed


Or chat with us via the live chat in the bottom right hand corner from 6:00am – Midnight Monday to Friday and 10:00am – 7:00pm Saturday and Sunday

Is Australia Wide First Aid accredited? Will my certificate be nationally recognised?
How long am I certified for? How can I renew?
Is there anything I need to do before turning up to my First Aid Course?
How is a one day course the same as completing a two day course? Is the qualification the same?
Can I have a first aid course conducted at my workplace or home?
When do I pay for my first aid course? How do I pay for my first aid course?
What do I do if my personal details change after I have booked in for a first aid course?
What happens if I can’t make the first aid course I booked in for?
When do I receive my first aid certificate?
Is there any guarantee with first aid training at Australia Wide First Aid?
Do Australia Wide First Aid courses award me with Continuing Development Points (CPD)?
How do I claim the 70% rebate from Construction Training Fund (BCITF)?