# FAQ

# Frequently Asked Questions

Your questions, answered.
Your questions, answered.

Our dedicated support team is here to ensure you get the answers and assistance you need quickly, making your Australia Wide First Aid experience smooth and stress-free.

## General Questions

Find quick answers to the most common queries about our courses, bookings, and services.
Find quick answers to the most common queries about our courses, bookings, and services.

### [__How does your Best Price Guarantee work?](#)

### [__How long does it take to complete a first aid course?](#)

### [__How long does a first aid certificate last?](#)

The validity period for each first aid certificate is shown below. A [refresher course is recommended](http://www.australiawidefirstaid.com.au/courses/first-aid) to renew your certificate.

### [__How much does a first aid course cost?](#)

### [__What do I need to attend a first aid course?](#)

In line with regulations, youd need to complete this e-Learning before attending your face-to-face practical training and assessment.

You have until 11:59pm AEST, the day prior to your practical training, to submit your e-Learning.

In your practical session, youll be required to perform uninterrupted CPR on a manikin placed on the floor. Bring a towel or cushion for your knees if you wish.

### [__Where can I attend first aid courses?](#)

## Attendance Questions

Learn everything you need to know about attending, rescheduling and completing your course.
Learn everything you need to know about attending, rescheduling and completing your course.

### [__What payment methods do you accept for first aid courses?](#)

### [__When do I get my first aid certificate?](#)

### [__What if I cannot attend my course?](#)

Please [call to advise](tel:+617%203437%207500) as soon as possible.

Please refer to the Fees and Refund Policy in our [Terms and Conditions](http://www.australiawidefirstaid.com.au/student-information/assets/Australia-Wide-First-Aid-Terms-Conditions.pdf) policy.

### [__Do Australia Wide First Aid courses award me Continuing Professional Development (CPD)?](#)

### [__Can a person with a disability attend your first aid courses?](#)

Regulations require students to perform specific activities to attain full certifcation. If these activities are not performed, a Statement of Attendance would be issued instead.

For certfication, a successful student would need to demonstrate use of all their senses in relation to monitoring a casualty and observing potentially dangerous surroundings. Another requirement is being able to kneel on the floor to perform CPR on a manikin for 2 minutes, uninterrupted.

### [__How much does a first aid course cost in ?](#)