FREQUENTLY ASKED QUESTIONS

Question not here?

Give our National Operations Call Centre a call on: 1300 336 613

Monday – Friday: 8:00am – 5:30pm (EST)
Saturday: Closed
Sunday: Closed

Email: info@australiawidefirstaid.com.au

Is Australia Wide First Aid accredited? Will my Statement of attainment be nationally recognised?

Australia Wide First Aid is a Nationally Recognised Training Organisation (no: 31961) meaning your first aid qualification is nationally recognised. Australia Wide First Aid follow the Australian Resuscitation Council guidelines and every competent student will receive a Nationally Recognised Statement of Attainment.

How long am I certified for? How can I renew?

Your Provide First Aid certificate is valid for three (3) years. The CPR component of the course is valid for 12 months and will need to be updated annually for you to keep your certification current.

Is there anything I need to do before turning up to my First Aid Course?

You are required to read through Australia Wide First Aid’s e-manual which you receive on completion of your booking for the face-to-face or the blended learning course. This will assist you in your first aid assessments which you will undertake during your first aid course.

How is a one day course the same as completing a two day course? Is the qualification the same?

Yes. The qualification is the same, regardless if you complete your first aid course in one day or two days. Australia Wide First Aid offers a streamlined course, educating you with the same knowledge and skills of first aid, it is fast tracked to ensure you gain your first aid qualification with minimal disruption to your work or home life.

Can I have a first aid course conducted at my workplace or home?

Yes, Australia Wide First Aid can come to you at your workplace or organisation at a time which best suits you. Australia Wide First Aid provides group discounts, as well as training which can be specifically tailored to your environment.

When do I pay for my first aid course? How do I pay for my first aid course?

Australia Wide First Aid recommends you to pay for your first aid course at least 48 hours before the course commences. This will ensure you receive your first aid certificate on the day of your first aid course, and secures your booking. You can pay with a Visa or Mastercard online or via phone with one of Australia Wide First Aid’s friendly customer service representatives. We also have the options of Direct Debit, Invoice, or Eptos facilities which are available at some of Australia Wide First Aid training centres.

What do I do if my personal details change after I have booked in for a first aid course?

Contact Australia Wide First Aid on 1300 336 613 and let our friendly customer service representatives that your details have changed. Alternatively you can send your new details to info@australiawidefirstaid.com.au where your details will be edited on Australia Wide First Aid’s system.

What happens if I can’t make the first aid course I booked in for?

Contact Australia Wide First Aid as soon as possible and we can rebook your first aid course to a date which better suits you. No refund is available where cancellation is made less than ten (10) working days prior to the commencement of the course. However, participants will be provided with an option to transfer to a course being offered at an alternate time. There will be no cost to rebook if this occurs no later than three (3) working days prior to course commencement. If you choose to rebook within three (3) days of the course, a $20.00 + GST rebooking fee will be payable to cover administration costs.

When do I receive my first aid certificate?

You will receive your first aid certificate on the same day as your first aid course as a PDF emailed to you, providing your payment for your first aid course has been received prior to course commencement.

Is there any guarantee with first aid training at Australia Wide First Aid?

Yes, Australia Wide First Aid guarantees not to be beaten on price. Australia Wide First Aid guarantees to match any advertised offer for first aid training with a similar course outline, date and time. For more information on our price guarantee, click here. We do not however, guarantee successful completion although our trainers will give you every bit of help and assistance possible to support you to achieve competency.

Do Australia Wide First Aid courses award me with Continuing Development Points (CPD)?

Yes. You can gain Continuing Development Points with Australia Wide First Aid for the following organisations:

If you would like to know more information on Continuing Developing Points, click here. Alternatively, contact Australia Wide First Aid’s friendly customer service representatives on 1300 336 613

How do I claim the 70% rebate from Construction Training Fund (BCITF)?

The Building and Construction Industry Training Fund offers rebates on the cost of training incurred by those working in the Building and Construction Industries and their employees in Western Australia. If you are eligible, you can claim your rebate directly from the BCITF by completing the forms available here.

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