Frequently Asked Questions

Our Frequently Asked Questions page may well have the information you're looking for.

If the information you're looking for is not included here, simply drop us a line and we'll get back to you as soon as possible.

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How long does it take to complete a first aid course?
A first aid course will take 2 to 5 hours of face-to-face learning, depending on which first aid course you take. The online first aid course module includes reading and a multiple-choice questionnaire that you can do in your own time. Simply complete this e-Learning prior to face-to-face training and assessment.

Course Title Course Duration
HLTAID009 Provide cardiopulmonary resuscitation 2 hours
HLTAID011 Provide First Aid 4 hours
HLTAID012 Provide First Aid in an education and care setting 5 Hours
How long does a first aid certificate last?

The validity period for each first aid certificate is shown below. A refresher course is recommended to renew your certificate.

How much does a first aid course cost?
The cost of our first aid courses varies, depending on the location and the type of first aid course, i.e. HLTAID009 Provide cardiopulmonary resuscitation, HLTAID011 Provide First Aid, or HLTAID012 Provide First Aid in an education and care setting.

View our current prices in the drop-down selector on our web pages.
Will my Australia Wide First Aid certificate be recognised?
Yes, the first aid Statements of Attainment we provide will be recognised wherever you go throughout Australia. Australia Wide First Aid is a Nationally Recognised Training Organisation (no: 31961).

Not only will your Australia Wide First Aid certificate be accepted Australia-wide, your training will be in accordance with guidelines set by the Australian Resuscitation Council.
How can I renew my first aid certificate?
To renew your certificate, simply book online or call us and one of our friendly team members will book the refresher course for you.
What do I need to attend a first aid course?
Start by downloading and reading your free Australia Wide First Aid eBook and complete the e-Learning. You can do this online first aid course module at your convenience.

In line with regulations, you'd need to complete this e-Learning before attending your face-to-face practical training and assessment.

You have until 11:59pm AEST, the day prior to your practical training, to submit your e-Learning.

In your practical session, you'll be required to perform uninterrupted CPR on a manikin placed on the floor. Bring a towel or cushion for your knees if you wish.
Is first aid training possible at my home or workplace?
Yes. Our qualified trainers can come to your workplace or home to deliver group first aid training sessions — at a time that suits you and your colleagues.

In addition, the training can be tailored to the health and safety concerns specific to your circumstances.

See more information about onsite and group bookings.
Where can I attend first aid courses?
We have first aid training centres in locations Australia-wide, including in most state capitals –
When is payment due for my first aid course?
Pay at the time of booking to secure the date for your training session and gain access to your online first aid course. What follows is a streamlined process that ties in all factors so your first aid certification is officially recorded and sent to you the day you complete your course.
What payment methods do you accept for first aid courses?
You can pay for your course by Visa or Mastercard online or over the phone with the help of one our friendly team.
When do I get my first aid certificate?
You'll receive your Statement of Attainment (PDF) by email the same day as you successfully complete your course. This would require that you have paid for your course in full (with the exception of account holders) and provided your valid USI.
What if I cannot attend my course?

Students who cannot attend may rebook their course for an alternative date. Conditions apply.

Please call to advise as soon as possible.

Please refer to the Fees and Refund Policy in our Terms and Conditions policy.

Do Australia Wide First Aid courses award me Continuing Professional Development (CPD)?
Yes, you gain Continuing Professional Development (CPD) by training with Australia Wide First Aid. Our first aid training is endorsed and recommended as CPD training for members of both the Royal Australian College of General Practitioners (RACGP) and the Australian College of Nursing (ACN).
Can a person with a disability attend your first aid courses?

Yes. A person with a disability can attend our courses.

Regulations require students to perform specific activities to attain full certifcation. If these activities are not performed, a Statement of Attendance would be issued instead.

For certfication, a successful student would need to demonstrate use of all their senses in relation to monitoring a casualty and observing potentially dangerous surroundings. Another requirement is being able to kneel on the floor to perform CPR on a manikin for 2 minutes, uninterrupted.

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